DOC / CHATBOT
Gorilla AI Chatbot
Setup, settings reference, going live, and a troubleshooting section covering the bubble not appearing, connection errors, order lookups, and license issues.
Chatbot docs →Support
Something broken, confusing, or just not doing what you expected? This is the place. Support covers everything we make and manage: the WooCommerce plugins, the Gorilla Pulse app, and every website and marketing client on a monthly plan. You’ll get a reply from the person who actually built the thing — usually within one business day, often much faster.
Before you write
Check the docs — your answer might be 30 seconds away.
DOC / RETURNS
Gorilla Return Labels
EasyPost setup, label generation, DIM weight and adjustments, voiding and refunds, plus troubleshooting for licenses, addresses, and billing surprises.
Return Labels docs →APP / PULSE
Gorilla Pulse app
Fastest path for app issues: use the Support tab inside the app itself — your message comes straight to us with your setup details attached, and the answer arrives as a push notification.
About Pulse →
Write to us
Send a support request.
The more of this you include, the faster the first reply fixes it instead of asking questions: your website URL, the plugin or product name and version (Plugins page shows versions), what you were doing, what you expected, and what happened instead — and screenshots if you have them, sent by reply once we answer. “It doesn’t work” is a two-day conversation; “clicking Generate Label shows this error [screenshot]” is often a same-day fix.
What to expect
How support works here.
- Replies within one business day — usually much faster
- You talk to the developer, not a tier-one script
- Plugin fixes ship as versioned updates you install once
- Monthly website/marketing clients: changes are included, just ask
- If we broke it, we say so and fix it — no theater
Is support included with my plugin license or Pulse subscription?
Yes. Every active license and subscription includes support — it’s part of what the price buys. No support tiers, no priority upsell.
I’m a monthly website or marketing client — do I use this form?
You can, and it works fine. But you also have the direct line: email or call/text like always. This page mostly exists so plugin and app customers have a proper front door.
My license won’t activate or says invalid.
Both plugin docs have a license troubleshooting section (linked above) covering the common causes — copied-key typos, activation limits, and connection issues. If those don’t solve it, send the form with your license email and site URL and we’ll sort it from our side.
Found a bug? Have a feature idea?
Send both — same form. Bug reports with steps to reproduce are gold and usually get fixed in the next version. Feature ideas genuinely shape the roadmap; most of what’s in these products exists because a store owner asked.
Do you support plugins or sites you didn’t build?
Officially, support covers our products and our clients. But if your site’s on fire and you need a professional, send the form anyway — emergency fixes on other people’s builds are quotable work, and we’ve untangled worse.
Urgent and business-critical?If your store is down or checkout is broken, say so in the first line of the message — those jump the queue. Or contact us via your support phone number.
